Privacy Policy

JenTerrill.com is the website of Jennifer Terrill, a licensed real estate professional. In this policy, “we” and “us” mean Jennifer Terrill.

• California real estate services are provided by Jennifer Terrill, California DRE #01302808, through Foundation Real Estate.
• Arizona real estate services are provided by Jennifer Terrill, Arizona License #SA721377000, through HomeSmart.

The website has three request forms. When you send one, we collect what you enter:

Each request also records the page it was sent from, the market area and state if known, and the time it was sent.

The forms do not ask for Social Security, financial account, or government ID numbers. Please do not include them in your notes.

• Spam prevention. When you send a form, your IP address is used only to compute a one-way, salted hash that limits repeated submissions. Your IP address itself is not stored with your request, and the hash is set to expire within one day and is then deleted automatically.
• Each form also includes a hidden field and a measure of how long the form was open, used only to detect automated submissions. They are not stored with your request.
• Our inquiry system’s logs record only a reference number, the request type, the state, the delivery status, and error codes. They contain no names, contact details, addresses, or messages.
• Our hosting provider may record technical information, such as your IP address, browser type, and the pages you request, to deliver and secure the website.
• Google Analytics, only if you allow it, as described below.

This website uses Google Analytics 4, a service of Google LLC, only if you allow the Analytics category in Cookie Preferences. Until you do, it is not loaded and no information is sent to Google. It is never loaded when your browser sends a Global Privacy Control signal.

When allowed, Google Analytics measures page views and three events: a successful Private Consultation, Private Home Search, or Private Home Valuation request. Each event includes only the type of form and the state. It never includes your name, contact details, address, property details, notes, or anything else you enter, and page addresses are sent without their query strings. Google signals and advertising features are turned off.

Google Analytics sets two cookies, named _ga and _ga_ followed by an identifier, which Google sets to expire after two years. You can withdraw your permission at any time in Cookie Preferences; Google Analytics then stops sending data and is not loaded on later pages. Cookies already set stay in your browser until they expire or you delete them.

• To respond to your request and provide the real estate services you ask about
• To handle your request under the correct state license: California requests through Foundation Real Estate; Arizona requests through HomeSmart
• To meet licensing, recordkeeping, and legal obligations
• To protect the website and its forms from spam, abuse, and security threats
• If you allow Google Analytics, to understand how the website is used and improve it

We do not use the information you send to market to you.

• Your request is processed by our inquiry service on Amazon Web Services (AWS Lambda) and stored in an Amazon DynamoDB database in the United States, encrypted at rest with a customer-managed encryption key. Information travels between your browser and our systems over encrypted (HTTPS) connections.
• A copy is emailed to Jennifer through Amazon Simple Email Service, from website@jenterrill.com to jen@jenterrill.com. Your email address is set as the reply-to address, so Jennifer’s reply comes to you. The email is never sent as if it came from you.
• Jennifer’s mailbox is hosted by Microsoft 365.
• If delivery fails, your stored request is retried automatically. Alerts about delivery problems are sent through Amazon Simple Notification Service and contain only reference numbers.

• We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
• Service providers process information for us: Amazon Web Services (website hosting, request processing and storage, encryption, email delivery, logs, and alerts), Microsoft (Jennifer’s Microsoft 365 mailbox), and, only if you allow Analytics, Google LLC (Google Analytics).
• The website sends your request to Jennifer only. It does not send it to Foundation Real Estate or HomeSmart.
• If you become a client, information needed for your transaction may be shared with others involved in it, such as your state’s brokerage, lenders, escrow or title companies, inspectors, and other agents.
• We may disclose information when required by law, regulation, legal process, or licensing authorities, or to protect rights, safety, and security.
• We do not disclose personal information to third parties for their own direct marketing purposes.

The website’s own code sets no cookies. It uses two small items of browser storage, which are always active because the site needs them:

Analytics and Marketing are optional categories, off unless you allow them. Analytics enables Google Analytics, described above. No marketing tools are used. You can change your choices at any time.

Open Cookie Preferences

If your browser sends a Global Privacy Control (GPC) signal, Google Analytics is not loaded, the Marketing category stays off, and any earlier permission for Marketing is overridden.

The website does not respond differently to browser “Do Not Track” signals; it honors Global Privacy Control instead. Other than Google Analytics, used only with your permission and only on this website, no third party collects information about your activity through this website.

Chesty is Jennifer Terrill’s AI assistant. Chesty is not Jennifer and is not a licensed real estate agent. No AI service is connected: messages you type are not sent or stored anywhere and disappear when you leave or reload the page, and Chesty does not ask for your contact details. If you choose a state in Chesty, that choice is kept in session storage (jt:region). If an AI service is added, this policy will be updated first.

This website is intended for adults. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

We use encrypted connections, encryption at rest, access limited to the systems that need it, logs that exclude personal information, and automated protections against spam and abuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may ask to know what personal information we hold about you, or ask us to correct or delete it, by emailing jen@jenterrill.com. These choices are available to every visitor, wherever you live.

• We will confirm that we received your request within 10 business days.
• We will respond within 45 calendar days of receiving it. If we need more time, we may extend this once, by up to 45 more calendar days, and will tell you why within the first 45 days.
• We may need to verify your identity before acting on a request.
• Deleting your information covers the stored request and the email copy in Jennifer’s mailbox; encrypted backups can still contain it for up to 35 days. We may keep information that licensing or other laws require us to keep, and we will tell you if we do.

We may update this policy when the website or our practices change, and the effective date above will change with it. If we make a material change, such as adding a new analytics tool or an AI chat service, we will update this policy before the change takes effect.

Questions about this policy or your information:

• Email: jen@jenterrill.com
• California: (916) 799-4663
• Arizona: (602) 486-5003